Shipping & Return Policy
We hope you love your purchase but understand if you need flexibility.
FULL PRICE RETURN POLICY
Our full price return policy is 5 days for a refund to the original payment method and 30 days for an exchange or store credit.
We cannot take items back for exchange outside the 30 day window. Any store credits can be used in store or online and do not expire.
All items must be unworn and undamaged. Items must be returned with original tags and packaging along with a copy of your digital receipt. If tags are unattached or there are signs of wear, items are non-returnable.
Brooke + Bel reserves the right to refuse returns that do not meet our return requirements.
FINAL SALE RETURN POLICY
Footwear, swimwear, activewear, bodysuits, undergarments, hair accessories and hats are FINAL SALE.
All sale and discounted items are FINAL SALE and not eligible for a refund, store credit or exchange. This includes all items purchased during a sale event or purchased with a promotion code.
Anything special ordered, purchased during a Brooke + Bel trunk show or on consignment is also considered FINAL SALE and non-returnable.
ONLINE RETURN PROCEDURES
For full price online domestic orders, a return shipping label can be provided. Please email us at sales@brookeandbel.com for a label. When using our prepaid label, the cost of the return shipping label ($10) will be deducted from your refund. Original shipping charges are non-refundable. For international orders, return shipping fees and label are the responsibility of the customer.
In order to get a refund to the original payment method, online returns must be received back to us within 5 business days of the delivery date. If online returns are received past 5 business days, a store credit will be issued. Items received after 30 days will not be accepted.
A $10 restocking fee applies to all returns.
If you are between sizes and need fit advice before placing your order online, you can email us or send us an Instagram DM @brookeandbelhoboken. We are happy to help!
SHIPPING
Brooke + Bel offers free domestic shipping on orders over $250. U.S. online orders will ship out via UPS or USPS within 1-3 business days. Brooke + Bel does not ship orders on Sunday, Monday or company observed holidays.
All orders ship with delivery confirmations which include your tracking number and estimated delivery date, which varies by location.
International shipping charges and carrier will be calculated and displayed at checkout. For international orders, the purchaser is responsible for paying any import duties. These fees are determined by your local customs authorities.
We also offer Free in-store pickup and Local Delivery within Hoboken (zip code 07030 only) for a fee, subject to availability.